Terms of Service

By ordering a service from DigiKaveri, the customer accepts these terms. The service is intended for consumers and small businesses in Finland. We reserve the right to change these terms; the valid terms can always be found on our website.

We offer IT support either via remote connection (all of Finland) or on-site as a home visit (Uusimaa area).

Remote Support: Implemented using secure remote support software. The connection is established only with the customer's permission, and the customer can see everything done on the device at all times.

Home Visit: Agreed with the customer in advance. The customer or their representative must be present during the provision of the service.

We want to offer a risk-free service. The "No fix, no fee" guarantee means the following:

If we cannot solve your problem or provide a clear workaround or solution proposal, the service is completely free of charge for you.

Exception (Hardware Failures): If the cause of the problem is found to be broken hardware (e.g., broken hard drive or motherboard) that cannot be repaired via software, the diagnosis of the fault is considered a successful job, charged according to the normal price list. We will then advise the customer on further measures.

Important: The customer is always personally responsible for backing up the data on their devices (pictures, documents, passwords) BEFORE starting maintenance procedures.

Although we handle devices with extreme care, information technology always involves the risk of unexpected hardware failure. DigiKaveri is not liable for lost files or software, or for costs arising from data recovery.

The price of the service is determined according to the price list valid at the time of booking. All consumer prices include applicable Finnish value-added tax (25.5%).

Payment is made by invoice (sent by email or paper mail) or debit/credit card. Invoices carry a payment term of 14 days net upon service completion. Late payments incur statutory penalty interest under the Finnish Interest Act, alongside reminder and collection fees.

Household Tax Deduction (2026): DigiKaveri is registered in the Finnish Prepayment Register (Ennakkoperintärekisteri). The labor portion of on-site home visits is tax-deductible under Finland's 2026 tax rules (35% deduction on labor, maximum limit €1,600/person, deductible €150). DigiKaveri provides an itemized invoice ready for tax declaration in OmaVero.

Home visit appointments or remote support sessions must be canceled at least 24 hours prior to the agreed schedule free of charge. For appointments canceled later or unattended without notice, we reserve the right to charge one standard working hour or the base remote support fee.

Distance Sales and Right of Withdrawal: Under Chapter 6 of the Finnish Consumer Protection Act, consumers hold a 14-day statutory right of withdrawal in distance sales. When requesting immediate remote support, the customer expressly consents to service commencement. Once the service has been fully performed at the customer's request, the right of withdrawal ceases (KSL 6:16 §).

DigiKaveri is only liable for direct property or personal damages caused intentionally or through gross negligence. DigiKaveri is not liable for indirect or consequential damages, including loss of income, business interruption, loss of data, or third-party claims. Our maximum liability is capped at the total amount paid for the service in question.

These terms are governed by Finnish law. Any disagreements will primarily be resolved through direct, amicable negotiation with the customer.

If a dispute cannot be resolved through negotiation, consumer customers have the right to submit the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi/en). Prior to taking the matter to the Board, the consumer should contact the Finnish Consumer Advisory Services (kkv.fi/consumer-advisory-services).