Privacy Policy

Name: DigiKaveri
Address: Espoo, Finland
Email: [email protected]
Phone: 045 7833 8105

Name: Abdurrahman Chatani
Email: [email protected]

DigiKaveri's customer and marketing register.

The legal basis for processing personal data is the contract between the company and the customer (service order) or the customer's consent (sending a contact form).

The purpose of processing personal data is:

• Responding to customer inquiries and communication.
• Implementation of IT support services (remote support and home visits).
• Billing and payment monitoring.
• Maintaining and developing the customer relationship.

Special Note on Remote Support: Connections established through remote support applications are one-time only and always occur with the customer's permission. DigiKaveri does not save files or browsing history on the customer's device to its own systems.

The following information is stored in the register:

• First and last name
• Phone number
• Email address
• Information provided by the customer about the device and problem description
• Service delivery address (for home visits)
• Billing information

Information stored in the register is obtained from the customer themselves via the website's contact form, WhatsApp messages, email, phone, or during customer meetings.

Information is not regularly disclosed to other parties, except when required by law or in connection with collection measures. To provide services, we may use trusted third-party service providers (e.g., billing software, Trustpilot review service) that process data on our behalf in accordance with GDPR regulations.

Data is not transferred outside the EU or EEA unless it is technically necessary due to the cloud services we use (e.g., Google Workspace), in which case EU-approved safeguards are followed during the transfer.

Our site uses cookies to improve the user experience. We use essential cookies to ensure the website functions correctly. Additionally, we may use analytical cookies (visitor statistics), for which we request your consent with a separate cookie notification. You can manage your cookie settings from your browser.

Due care is taken in processing the register, and information processed with the help of information systems is appropriately protected. When registry information is stored on Internet servers, the physical and digital security of their hardware is taken care of appropriately. The controller ensures that stored data, server access rights, and other information critical to the security of personal data are handled confidentially and only by those employees whose job description includes it.

Each person in the register has the right to:

• Check their stored information in the register.
• Demand the correction of incorrect information.
• Demand the deletion of their personal data ("right to be forgotten"), unless legislation (e.g., Accounting Act) requires the preservation of data.
• Withdraw consent for data processing.

If a person wishes to exercise their rights, the request must be sent in writing by email to [email protected].